Phone Scheduler/Distributor
Glendale 

Position Summary:

• Organizes and maintains reference materials. 
• Works under the supervision of Counseling Area supervisors in assessing and assigning work to monastic counselors and others.
• High level interaction with the members, non-students and monastics, which requires the ability to assess situations and respond appropriately.
• Write memos to counselors containing guidance as researched in the teachings, reference materials, and internet, or new guidance given by Counseling Area supervisors, and other areas.
• Makes phone calls to members regarding simple business matters, as needed.
• Schedules counseling appointments in English, preferably German, Spanish, Italian or Portuguese, schedules interpreters to help with calls, as needed.
• Researches phone numbers, calculating and recording relevant details, keeping accurate records of appointments made and coordinating/updating calendar schedules for Phone Counselors.
• Receives incoming calls and e-mails from devotees requesting counseling. Fields these calls and schedules with appropriate counselor.

 Requirements:

• Bi-lingual required, multi-lingual preferred (especially Spanish, Portuguese, German, and French.)
• Ability to maintain strictest level of confidentiality.
• Excellent verbal and written communication skills.
• Excellent command of the English language, word usage, grammar, punctuation and spelling.
• Excellent understanding and knowledge of SRF principles, teachings and standards.
• Counseling background and minimum Bachelor’s degree preferred.
• Attention to detail, excellent organizational skills and the ability to effectively prioritize.
• Ability to learn quickly, accept corrective feedback, adapt, and retain detailed information.
• Ability to work independently and maintain focus with minimum supervision, and at times work well as part of a team.
• Ability to work well with time constraints and deadlines.
• Proficiency in Microsoft Office programs desired.
• Excellent telephone skills, including the ability to remain calm and exhibit a friendly and professional approach.
• Must be flexible and amenable when dealing with a variety of personalities.
• Ability to follow appropriate guidelines when dealing with a variety of counseling requests.
• Knowledge and experience with SRF principles and standards.

Local candidates only please. No reimbursement for relocation costs offered for this position.

We offer a competitive benefits package that includes paid vacation and sick time as well as group medical, dental and vision plans, voluntary plans for life insurance, retirement and AFLAC, and a company sponsored disability plan. Please visit our website at http://www.yogananda-srf.org for more information about our organization, our mission and our facilities.

Please e-mail your resume and salary requirements to Heidi Zavala at resumes@yogananda-srf.org. You may also reply via fax to (323) 276-5623.