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Phone Scheduler/Distributor

Glendale Office Building

Position Summary:

  • Organizes and maintains reference materials.
  • Works under the supervision of Counseling Area supervisors in assessing and assigning work to monastic counselors and others.
  • High level interaction with the members, non-students and monastics, which requires the ability to assess situations and respond appropriately.
  • Write memos to counselors containing guidance as researched in the teachings, reference materials, and internet, or new guidance given by Counseling Area supervisors, and other areas.
  • Makes phone calls to members regarding simple business matters, as needed.
  • Schedules counseling appointments in English (and preferably also in German, Spanish, Italian or Portuguese). Schedules interpreters to help with calls, as needed.
  • Researches phone numbers, calculating and recording relevant details, keeping accurate records of appointments made and coordinating/updating calendar schedules for Phone Counselors.
  • Receives incoming calls and emails from devotees requesting counseling. Fields these calls and schedules with appropriate counselor.

Requirements:

  • Bilingual (Spanish) required, multi-lingual preferred (especially Portuguese).
  • Ability to maintain strictest level of confidentiality.
  • Excellent verbal and written communication skills.
  • Good command of the English language, word usage, grammar, punctuation, and spelling.
  • Excellent understanding and knowledge of SRF principles, teachings and standards.
  • Attention to detail, excellent organizational skills and the ability to effectively prioritize.
  • Ability to learn quickly, accept corrective feedback, adapt, and retain detailed information.
  • Ability to work independently and maintain focus with minimum supervision, and at times work well as part of a team.
  • Ability to work well with time constraints and deadlines.
  • Proficiency in Microsoft Office programs desired.
  • Excellent telephone skills, including the ability to remain calm and exhibit a friendly and professional approach.
  • Must be flexible and amenable when dealing with a variety of personalities.
  • Ability to follow appropriate guidelines when dealing with a variety of counseling requests.

Local candidates only please. No reimbursement for relocation costs offered for this position.

We offer a competitive benefits package that includes paid vacation and sick time as well as group medical, dental and vision plans, voluntary plans for life insurance, retirement and AFLAC, and a company sponsored disability plan. Please visit our website at www.yogananda-srf.org for more information about our organization, our mission and our facilities. Please e-mail your resume and salary requirements to Tracey McCloud at resumes@yogananda-srf.org. You may also reply via fax to (323) 276-5623.

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