Phone Scheduler—Distributor

Glendale Office 

Position Summary:

  • Organizes and maintains reference materials. 
  • Works under the supervision of Counseling Area supervisors in assessing and assigning work to monastic counselors and others.
  • High level interaction with members, non-students, and monastics, which require the ability to assess situations and respond appropriately.
  • Write memos to counselors containing guidance as researched in the teachings, reference materials, and internet, or new guidance given by Counseling Area supervisors, and other areas.
  • Makes phone calls to members regarding simple business matters, as needed.
  • Schedules counseling appointments in English, preferably Spanish or Portuguese, and schedules interpreters to help with calls, as needed.
  • Researches phone numbers, calculating and recording relevant details, keeping accurate records of appointments made and coordinating/updating calendar schedules for phone counselors.
  • Receives incoming calls and e-mails from devotees requesting counseling. Fields these calls and schedules with appropriate counselor.


  • Bi-lingual preferred (especially Spanish and Portuguese)
  • Ability to maintain strictest level of confidentiality.
  • Excellent verbal and written communication skills.
  • Excellent command of the English language, word usage, grammar, punctuation and spelling.
  • Attention to detail, excellent organizational skills and the ability to effectively prioritize.
  • Ability to learn quickly, accept corrective feedback, adapt, and retain detailed information.
  • Ability to work independently and maintain focus with minimum supervision, and at times work well as part of a team.
  • Ability to work well with time constraints and deadlines.
  • Proficiency in Microsoft Office programs desired.
  • Excellent telephone skills, including the ability to remain calm and exhibit a friendly and professional approach.
  • Must be flexible and amenable when dealing with a variety of personalities.
  • Ability to follow appropriate guidelines when dealing with a variety of counseling requests.
  • Knowledge and experience with SRF principles and standards.

Local candidates only please. No reimbursement for relocation costs offered for this position.

We offer a competitive benefits package that includes paid vacation and sick time as well as group medical, dental and vision plans, voluntary plans for life insurance, retirement and AFLAC, and a company sponsored disability plan. Please visit our website at www.yogananda-srf.org for more information about our organization, our mission and our facilities.

Please e-mail your resume and salary requirements to Heidi Zavala at resumes@yogananda-srf.org. You may also reply via fax to (323) 276-5623.


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